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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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gary joseph

April 16, 2025

5  out of  5
rating by gary joseph
"Everything was easy and it was the best price I could find"
We responded:
"Thank you, Gary, for sharing your experience! I'm glad to know that everything went smoothly and that you found our pricing competitive. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
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Aubrie Harrod

April 12, 2025

5  out of  5
rating by Aubrie Harrod
"Helped make the process and super easy! Great communication! Thank you!!!"
We responded:
"Thank you, Aubrie! I'm glad to know that the process was easy for you and that our communication met your expectations. Your appreciation means a lot to us. If you have any more questions or need assistance in the future, feel free to reach out!"
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Shari Waltz

April 11, 2025

5  out of  5
rating by Shari Waltz
"Tyler Sutton and his staff were a lifeline when we lost everything in our barn fire last summer! We were devastated! But they were with us all the way, with such compassion and personal service. I tell everybody what a great insurance company State Farm is!"
We responded:
"Thank you so much, Shari, for sharing your experience. I'm truly happy that our team could be there for you during such a challenging time. Your kind words about our service mean a lot to us. If you ever need anything else, please don't hesitate to reach out."
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Cat Soules

April 7, 2025

5  out of  5
rating by Cat Soules
"I cannot say enough good about Tyler and his staff at his office. Everyone is amazing and treats you like family. You get personal service no matter what you have going on. They take their time with you and don't rush through any appointment. When I switched over to Tyler's office I was almost in tears with my home owners insurance issue and Tyler and his office reassured me that things would be ok and they would take care of me. They actually did exactly what they said they would do. Tyler walked me through every step of the process and even came out to my home and took care of everything for me there. Everything turned out exactly the way Tyler said it would and he was even able to get a better rate than what we originally thought it was going to be. I have never felt so well taken care of as I was with Tyler and his agency."
We responded:
"Thank you so much, Cat, for sharing your experience! I'm truly happy to hear that you felt like family with our team. I'm glad we were able to assist you with your insurance needs. Thanks for choosing us, and I'm here for any future needs or questions you might have."
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Stephanie Hoel

April 4, 2025

5  out of  5
rating by Stephanie Hoel
"Joy was amazing!! Such a smooth transition and she was super helpful and friendly! Highly recommend."
We responded:
"Thank you, Stephanie! I'm glad to hear that Joy made your transition smooth and enjoyable. Her helpful and friendly nature truly shines through. We appreciate your recommendation and are here for any future insurance needs you may have!"
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Chasity Muter

April 4, 2025

5  out of  5
rating by Chasity Muter
"Our agent Joy was very helpful and saved quite a bit of money 😁"
We responded:
"Thank you, Chasity, for sharing your experience! I'm happy to know that Joy was able to assist you and help save money. If you have any more questions or need further assistance, feel free to reach out to our office. We're here to help!"
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Jeff Spires

April 4, 2025

5  out of  5
rating by Jeff Spires
"I was glad to get the quote from State farm, right to the point easy to understand and in talking to him proves that he's not a scam the way he explained over the phone with detail , if I was State farm, I would want three of him on my team thank you very much"
We responded:
"Thank you, Jeff, for sharing your experience! I'm happy to know that the quote process was clear and straightforward for you. It's great to hear that the detailed explanation over the phone was helpful. If you have any more questions or need further assistance, feel free to reach out anytime."
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Amy Hooks

April 3, 2025

5  out of  5
rating by Amy Hooks
"Lance was an absolute pleasure to work with! He set me up with a great multi policy. Very kind and knowledgeable. I would highly recommend this team! Thanks so much!!"
We responded:
"Hey Amy! Thanks for the review! I'm glad Lance could help you with a multi-policy setup. He's a great part of our team! If you ever need anything else, don't hesitate to reach out. - Tyler Sutton - State Farm Insurance Agent, Lima, OH"
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b settlemire

March 26, 2025

5  out of  5
rating by b settlemire
"Great people to work with great customer service and willing to help in any situation that's needed !!"
We responded:
"Thank you for your review! We're grateful for your acknowledgment of our team's dedication to excellent customer service and willingness to assist in any situation. Your satisfaction is our priority, and we're here to help whenever you need us. - Tyler Sutton - State Farm Insurance Agent, Lima, OH"
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Carolyn Dubenion

March 21, 2025

5  out of  5
rating by Carolyn Dubenion
"Lance was extremely knowledgeable, helpful and friendly. My level of savings is amazing. If you believe your current premiums might be a little too high, give Lance a call. You will not be disappointed."
We responded:
"Thanks, Carolyn, for sharing your experience! I'm glad Lance could help you with his knowledge and friendly service. He is a great part of our team. If you have more questions or need assistance, don't hesitate to reach out!"
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Katie Morgan

March 21, 2025

5  out of  5
rating by Katie Morgan
"Awesome customer service and even better rates on insurance! Extremely satisfied with every interaction I’ve had."
We responded:
"Thanks, Katie, for your feedback! We're thrilled you're satisfied with our customer service and rates. If you have any questions or need assistance, don’t hesitate to reach out. We're here to help!"
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Chxllx Chxllx

March 20, 2025

5  out of  5
rating by Chxllx Chxllx
"I have been a State Farm Customer since i was 16, they have always been pleasent to talk about all my insurance needs. life, renters & auto & health quotes. I have an awesome team at My State Farm."
We responded:
"Thank you, Chxllx, for your long-standing loyalty and for sharing your positive experience! I'm glad to hear that our team has been able to assist you with your insurance needs over the years. We're here to help with any questions or future needs you may have."
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Elizabeth Poe

March 15, 2025

5  out of  5
rating by Elizabeth Poe
"Lance was extremely quick and had my policy ready in 10 minutes."
We responded:
"Thank you, Elizabeth! I'm happy to know that Lance was able to assist you so efficiently and have your policy ready in just 10 minutes. If you have any more questions or need further assistance, feel free to reach out to our office. We're here to help!"
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Samuel Pettigrew

March 6, 2025

5  out of  5
rating by Samuel Pettigrew
"i’ve been a customer at this branch for almost 20 years and I can honestly say I’ve never been disappointed with the courteous service and quick responses."
We responded:
"Thank you, Samuel, for your loyalty and support over the past 20 years! I'm happy to know that our courteous service and quick responses have consistently met your expectations. If you ever have any questions or need assistance, feel free to reach out. We're here to help!"
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Lindsay Schultz

March 5, 2025

5  out of  5
rating by Lindsay Schultz
"Switched back to State Farm for car insurance. Lance made the process quick and seamless! Would highly recommend."
We responded:
"Thank you, Lindsay, for your wonderful feedback! I'm delighted to know that Lance made your switch back to State Farm smooth and efficient. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out anytime."
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Shelly Hoel

March 5, 2025

5  out of  5
rating by Shelly Hoel
"Joy is the best! Very caring and understanding of what we need!"
We responded:
"Thank you, Shelly, for your 5-star review! I'm glad Joy has been so caring and understanding of your needs. We're grateful to have her on our team. Thank you for choosing us for your insurance needs! "
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susan moran

March 3, 2025

5  out of  5
rating by susan moran
"Such a good company, friendly people all around Lance Orndoff , was great"
We responded:
"Thank you, Susan, for your wonderful feedback! I'm delighted to know that you had a positive experience with our team. Lance is indeed a valuable part of our office, and I'm glad he was able to assist you. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
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Mark Buchanan

February 21, 2025

5  out of  5
rating by Mark Buchanan
"Added insurance to a vehicle. Lance was very friendly and Knowledgeable he made the process very quick. Didn’t take any time at all. Would recommend him to anyone. Thank you."
We responded:
"Thank you, Mark, for sharing your experience! I'm happy to hear that Lance provided you with friendly and knowledgeable service, making the process quick and easy. Your recommendation means a lot to us. If you have any more insurance needs or questions, feel free to reach out anytime."
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Big Hammie

February 20, 2025

5  out of  5
rating by Big Hammie
"Amazing experience overall! Was able to get my situation sorted in a quick and easy manner. 100% recommend insurance of any kind through this agency and especially with Tyler!"
We responded:
"Thank you! I'm so happy to know that your experience was amazing and that everything was sorted out quickly and easily. Your recommendation means a lot to us, and I'm grateful for your trust in our services. If you ever need assistance or have questions, feel free to reach out. We're here to help!"
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Sean R

February 20, 2025

5  out of  5
rating by Sean R
"Helpful and knowledgeable agency. Excellent due diligence to ensure the coverage offered was what we needed and all available saving were utilized. Top Notch."
We responded:
"Thank you, Sean, for your fantastic feedback! I'm glad to know that our team's diligence and knowledge met your needs perfectly. We are always here to help with any questions or future needs you might have. Feel free to reach out anytime!"
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Dalton Lutz

February 20, 2025

5  out of  5
rating by Dalton Lutz
"Call to switch my address and ended up getting better insurance with barely an increase. Lance, I believe his name was help me out and was a soiled guy."
We responded:
"Thank you, Dalton, for sharing your experience! I'm happy to hear that Lance was able to assist you with updating your address and finding better insurance options. It's great to know that the process was smooth and beneficial for you. If you have any more questions or need further assistance, feel free to reach out to our office anytime."
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Mary McMillen

February 18, 2025

5  out of  5
rating by Mary McMillen
"I would highly recommend this place ! Easy conversation and convenient one stop shop Lance was very helpful and all questions I had about my new policies! Plus extra items that I might use in the future 5 star rating Lance ☺️"
We responded:
"Thank you, Mary, for sharing your experience! I'm happy to hear that Lance was able to assist you with your new policies and answer all your questions. It's great to know you found our office to be a convenient one-stop shop. If you need any further assistance or have more questions, feel free to reach out anytime!"
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Janelle Smith

February 18, 2025

5  out of  5
rating by Janelle Smith
"Everyone was so very helpful and made the process very easy. Thank you!"
We responded:
"Thank you for the positive feedback, Janelle! We're thrilled to hear that our team was helpful and made the process easy for you. If you ever need assistance in the future, feel free to reach out. - Tyler Sutton - State Farm Insurance Agent, Lima, OH"
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Laura Shaffer

February 10, 2025

5  out of  5
rating by Laura Shaffer
"What a very friendly office and Joy was such a nice lady and very helpful I had a very good experience with them today thanks"
We responded:
"Thank you, Laura, for sharing your experience! I'm glad to hear that you found our office friendly and that Joy was able to assist you so well. We appreciate your kind words and are here to help with any future needs you may have."
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Henry A page

February 5, 2025

5  out of  5
rating by Henry A page
"I am well pleased with the way he handled the situation of changing my insurance for both Auto and Home. He made me feel that I could trust his expertise in both him and State Farm, A job well done."
We responded:
"Thank you, Henry, for sharing your experience! I'm glad to know that you felt confident in the process of changing your auto and home insurance. Your business with us means a lot. If you have any more questions, feel free to reach out."