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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Elizabeth Poe

Elizabeth Poe

March 15, 2025

5  out of  5
rating by Elizabeth Poe
"Lance was extremely quick and had my policy ready in 10 minutes."
We responded:
"Thank you, Elizabeth! I'm happy to know that Lance was able to assist you so efficiently and have your policy ready in just 10 minutes. If you have any more questions or need further assistance, feel free to reach out to our office. We're here to help!"
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Samuel Pettigrew

March 6, 2025

5  out of  5
rating by Samuel Pettigrew
"i’ve been a customer at this branch for almost 20 years and I can honestly say I’ve never been disappointed with the courteous service and quick responses."
We responded:
"Thank you, Samuel, for your loyalty and support over the past 20 years! I'm happy to know that our courteous service and quick responses have consistently met your expectations. If you ever have any questions or need assistance, feel free to reach out. We're here to help!"
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Lindsay Schultz

March 5, 2025

5  out of  5
rating by Lindsay Schultz
"Switched back to State Farm for car insurance. Lance made the process quick and seamless! Would highly recommend."
We responded:
"Thank you, Lindsay, for your wonderful feedback! I'm delighted to know that Lance made your switch back to State Farm smooth and efficient. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out anytime."
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Shelly Hoel

March 5, 2025

5  out of  5
rating by Shelly Hoel
"Joy is the best! Very caring and understanding of what we need!"
We responded:
"Thank you, Shelly, for your 5-star review! I'm glad Joy has been so caring and understanding of your needs. We're grateful to have her on our team. Thank you for choosing us for your insurance needs! "
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susan moran

March 3, 2025

5  out of  5
rating by susan moran
"Such a good company, friendly people all around Lance Orndoff , was great"
We responded:
"Thank you, Susan, for your wonderful feedback! I'm delighted to know that you had a positive experience with our team. Lance is indeed a valuable part of our office, and I'm glad he was able to assist you. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
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Mark Buchanan

February 21, 2025

5  out of  5
rating by Mark Buchanan
"Added insurance to a vehicle. Lance was very friendly and Knowledgeable he made the process very quick. Didn’t take any time at all. Would recommend him to anyone. Thank you."
We responded:
"Thank you, Mark, for sharing your experience! I'm happy to hear that Lance provided you with friendly and knowledgeable service, making the process quick and easy. Your recommendation means a lot to us. If you have any more insurance needs or questions, feel free to reach out anytime."
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Big Hammie

February 20, 2025

5  out of  5
rating by Big Hammie
"Amazing experience overall! Was able to get my situation sorted in a quick and easy manner. 100% recommend insurance of any kind through this agency and especially with Tyler!"
We responded:
"Thank you! I'm so happy to know that your experience was amazing and that everything was sorted out quickly and easily. Your recommendation means a lot to us, and I'm grateful for your trust in our services. If you ever need assistance or have questions, feel free to reach out. We're here to help!"
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Sean R

February 20, 2025

5  out of  5
rating by Sean R
"Helpful and knowledgeable agency. Excellent due diligence to ensure the coverage offered was what we needed and all available saving were utilized. Top Notch."
We responded:
"Thank you, Sean, for your fantastic feedback! I'm glad to know that our team's diligence and knowledge met your needs perfectly. We are always here to help with any questions or future needs you might have. Feel free to reach out anytime!"
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Dalton Lutz

February 20, 2025

5  out of  5
rating by Dalton Lutz
"Call to switch my address and ended up getting better insurance with barely an increase. Lance, I believe his name was help me out and was a soiled guy."
We responded:
"Thank you, Dalton, for sharing your experience! I'm happy to hear that Lance was able to assist you with updating your address and finding better insurance options. It's great to know that the process was smooth and beneficial for you. If you have any more questions or need further assistance, feel free to reach out to our office anytime."
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Mary McMillen

February 18, 2025

5  out of  5
rating by Mary McMillen
"I would highly recommend this place ! Easy conversation and convenient one stop shop Lance was very helpful and all questions I had about my new policies! Plus extra items that I might use in the future 5 star rating Lance ☺️"
We responded:
"Thank you, Mary, for sharing your experience! I'm happy to hear that Lance was able to assist you with your new policies and answer all your questions. It's great to know you found our office to be a convenient one-stop shop. If you need any further assistance or have more questions, feel free to reach out anytime!"
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Janelle Smith

February 18, 2025

5  out of  5
rating by Janelle Smith
"Everyone was so very helpful and made the process very easy. Thank you!"
We responded:
"Thank you for the positive feedback, Janelle! We're thrilled to hear that our team was helpful and made the process easy for you. If you ever need assistance in the future, feel free to reach out. - Tyler Sutton - State Farm Insurance Agent, Lima, OH"
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Laura Shaffer

February 10, 2025

5  out of  5
rating by Laura Shaffer
"What a very friendly office and Joy was such a nice lady and very helpful I had a very good experience with them today thanks"
We responded:
"Thank you, Laura, for sharing your experience! I'm glad to hear that you found our office friendly and that Joy was able to assist you so well. We appreciate your kind words and are here to help with any future needs you may have."
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Henry A page

February 5, 2025

5  out of  5
rating by Henry A page
"I am well pleased with the way he handled the situation of changing my insurance for both Auto and Home. He made me feel that I could trust his expertise in both him and State Farm, A job well done."
We responded:
"Thank you, Henry, for sharing your experience! I'm glad to know that you felt confident in the process of changing your auto and home insurance. Your business with us means a lot. If you have any more questions, feel free to reach out."
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Rodger Smith

February 3, 2025

5  out of  5
rating by Rodger Smith
"Great rates and service, Heather was spectacular. Thank you for making this an easy transaction."
We responded:
"Thank you, Rodger! I'm glad to hear that you were satisfied with our service. Heather is a great addition to our team. If you have any questions or need assistance in the future, don’t hesitate to contact our office."
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Kinsey Helser

January 31, 2025

5  out of  5
rating by Kinsey Helser
"Highly recommend! Switched to State Farm for better monthly rates and I couldn't be happier! Lance was super helpful, the whole process was done quickly and professionally not wasting any of my time. I would highly recommend anyone considering switching and make sure to ask for Lance!!"
We responded:
"Thank you, Kinsey, for your wonderful recommendation! I'm delighted to know that you found our rates favorable and that Lance was able to assist you efficiently. It's great to hear that the process was smooth and professional. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
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Thingtwo

January 30, 2025

5  out of  5
rating by Thingtwo
"Lance Orndoff was wonderful and very quick! Saved me so much money, was also polite and friendly!!"
We responded:
"Thank you, Thingtwo, for sharing your experience! I'm glad to hear that Lance was able to assist you efficiently and help you save money. His polite and friendly demeanor is truly appreciated. If you have any more questions or need further assistance, feel free to reach out to our office anytime!"
Profile photo of Brandon Brincefield

Brandon Brincefield

January 27, 2025

5  out of  5
rating by Brandon Brincefield
"I needed insurance at a reasonable price. Tyler and Tyler‘s team hooked me up. They very informative. Went through step-by-step to get me exactly what I wanted. Walked me through the app and got it all done in a timely manner. I wasn’t on the phone forever. If you need insurance definitely stop in to see Tyler and his team."
We responded:
"Thank you, Brandon, for sharing your experience! I'm glad our team could assist you in finding the right insurance. If you have any more questions or need further assistance, feel free to reach out anytime. We're here to help!"
Profile photo of Tonia Neeley

Tonia Neeley

January 24, 2025

5  out of  5
rating by Tonia Neeley
"Joy Wolfe from State Farm was a very exceptional representative. She explained everything to me about getting my car insurance through State Farm. And it's saving me 45 dollars a month. Every penny counts these. Thank you Joy Wolfe and State Farm."
We responded:
"Thank you, Tonia, for sharing your experience with us! I'm delighted to know that Joy Wolfe provided exceptional service and helped you save money on your insurance. Every bit of savings makes a difference, and we're here to support you. If you have any more questions or need assistance in the future, feel free to reach out to our office. We're always here to help!"
Profile photo of kevin schmiedebusch

kevin schmiedebusch

January 23, 2025

5  out of  5
rating by kevin schmiedebusch
"Thanks to Tyler Sutton Agency especially Joy and the claims people at State Farm for giving me peace of mind and great service during my recent accident with my vehicle."
We responded:
"Thank you, Kevin, for your kind words! I'm happy to know that Joy and our claims team at State Farm were able to provide you with peace of mind and excellent service during your recent accident. If you have any further questions or need assistance, feel free to reach out to our office. We're here to help!"
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Susan Fantz

January 22, 2025

5  out of  5
rating by Susan Fantz
"I was very pleased with my experience setting up my home and auto insurance with Lance Orndoff at Tyler Sutton State Farm. Lance is fun to talk to and so knowledgeable. He really explains everything in detail and takes all the time necessary to make sure you know the policy’s. He helped me save a lot as I switched from another company. Thanks Lance!"
We responded:
"Thank you, Susan, for sharing your experience with us! I'm delighted to know that Lance made the process of setting up your home and auto insurance enjoyable and informative. It's fantastic that he could help you save money while ensuring you understood all the details. If you have any more questions or need further assistance, feel free to reach out to our office. We're here to help!"
Profile photo of Lisa Bradley

Lisa Bradley

January 22, 2025

5  out of  5
rating by Lisa Bradley
"I have been with state farm for 40+ years. Recently, I was on vacation and Heather helped me get the correct coverage for while I was gone. She then followed up with me and gave me great options to update my current coverage. Her expertise and knowledge exceeded all expectations. She helped me me make the best choice. I highly recommend them to anyone looking for auto coverage."
We responded:
"Lisa, thank you for your wonderful feedback! I'm delighted to hear that Heather was able to assist you with your coverage needs during your vacation and provide you with excellent options for updating your current coverage. Her expertise truly shines through, and we're grateful to have her on our team. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!"
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Ra-Shonda Brown

January 21, 2025

5  out of  5
rating by Ra-Shonda Brown
"I had been with Tyler for years. I left to chase a better rate (at least I thought I did). I came back because their customer service is second to none. To the other insurance company, I was just a policy number, but Tyler and the team treated us like family. I will never do that again. Thank you, Tyler and team, for all you do for your clients."
We responded:
"Thank you, Ra-Shonda, for sharing your experience! We're so happy to have you back with us and to know that our customer service made a difference. Treating everyone like family is at the heart of what we do, and we're grateful for your trust in us. If you ever need anything, we're here to help!"
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Sondra Christian

January 18, 2025

5  out of  5
rating by Sondra Christian
"Joy was amazing and explained everything in simple terms so we could understand it all and got us the best deals. Saved us so much compared to what we were paying before and got us better coverage. Definitely recommend stopping in and seeing Joy for anything you need."
We responded:
"Thank you, Sondra, for your fantastic review! I'm so happy to hear that Joy was able to explain everything clearly and secure the best deals for you. It's wonderful to know you saved money and received better coverage. We appreciate your recommendation and look forward to assisting you with any future needs!"
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Ricky Brown

January 16, 2025

5  out of  5
rating by Ricky Brown
"I truly respect the fact that Lance Orndoff remembered me, I'm sure he makes it a habit to do this to all of his potential clients which is fantastic. Well it got my business now and in the future. 5 stars to Mr. Tyler Sutton who I also had the pleasure of talking to and he as well treated me with such respect."
We responded:
"Thank you, Ricky, for your wonderful feedback! I'm glad to hear that Lance's personal touch made a positive impression on you. It's fantastic to know that both Lance and our office could provide you with the respect and service you deserve. We're grateful for your business and look forward to assisting you with any future needs. If you have any questions or need further assistance, feel free to reach out to our office anytime!"
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Ashley Nicely

January 14, 2025

5  out of  5
rating by Ashley Nicely
"Just made the switch from Allstate to State Farm and am very happy with them, Lance is super friendly and amazing to work with and made everything super simple !! Highly Recommended !"
We responded:
"Thank you, Ashley, for choosing our office and sharing your positive experience! I'm thrilled to hear that Lance made your transition smooth and enjoyable. We appreciate your recommendation and are here to help with any future needs or questions you may have."