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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Victor Arnett

October 10, 2024

5  out of  5
rating by Victor Arnett
"Great experience with Lance. Got my home and auto switched from a previous carrier and saved me quite a bit. Highly recommend"
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Berry's channel berrythe red fox 2

October 8, 2024

5  out of  5
rating by Berry's channel berrythe red fox 2
"Very helpful and knowledgeable agents. Very kind and easy to work with. Easy to reach and quick responses."
We responded:
"Berry, thank you so much for your wonderful review! I'm glad you found our agents helpful, knowledgeable, and kind. It's great to know that our team was easy to work with and responsive to your needs. We're always here to assist you with any future questions or concerns. - Tyler Sutton - State Farm Insurance Agent, Lima, OH"
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Amy Reid

September 27, 2024

5  out of  5
rating by Amy Reid
"Wonderful"
We responded:
"Amy, thank you for your review! I'm happy to know you had such a positive experience with our office. If you ever need any further assistance, we're here to help! - Tyler Sutton - State Farm Insurance Agent, Lima, OH"
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Ed Rinehart

September 20, 2024

5  out of  5
rating by Ed Rinehart
"Lance did well assisting me in getting a quote. Thank you for your customer service. The quote turned into a purchased policy. Two factors made the decision. The ability to receive a paper bill which assists in taxes for the business and benefits of a local agency."
We responded:
"Thank you, Ed, for sharing your positive experience! I'm glad Lance could assist you with the quote and that our ability to provide a paper bill and the benefits of a local agency made a difference for your business. We appreciate your trust in us and look forward to continuing to serve your insurance needs. If you have any further questions or need assistance, feel free to reach out anytime. - Tyler Sutton - State Farm Insurance Agent, Lima, OH"
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Matilda Moussa

September 10, 2024

5  out of  5
rating by Matilda Moussa
"I have always respected State Farm . I needed insurance quickly and with a policy where I feel protected. The agents here are so kind and helpful. Lance gave me a call this morning and I’m insured immediately. Such a blessing to my family. I look forward to many more years of working with this company , just like a good neighbor (wink wink)."
We responded:
"Matilda, thank you for your review! I'm glad Lance could assist you promptly and ensure you feel protected with your new policy. We're happy to have you as part of our State Farm family and look forward to many more years of serving you. If you ever need anything, don't hesitate to reach out. - Tyler Sutton - State Farm Insurance Agent, Lima, OH"
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Dietrich Rinehart

September 9, 2024

5  out of  5
rating by Dietrich Rinehart
"Dropped my insurance from one mayhem company at 400$ a month down to 133$ a month with better deductible"
We responded:
"Dietrich, I'm happy we could help you save on your insurance while providing a better deductible! If you have any further questions or need assistance, feel free to reach out. - Tyler Sutton - State Farm Insurance Agent, Lima, OH"
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jeannine zwiebel

September 9, 2024

5  out of  5
rating by jeannine zwiebel
"I spoke with Lance Orndoff who was very knowledgable and easy to work with. He was very patient with me and made me feel very comfortable. State Farm had a much better plan than my previous one with another company. I was able to save almost half the cost for the same plan. I highly encourage checking out what they can do for you."
We responded:
"Thank you, Jeannine, for your wonderful review! I'm happy Lance was able to assist you effectively and make you feel comfortable. It's great to know you found a better plan with us and saved significantly. We appreciate your recommendation and are here for any future needs you may have. - Tyler Sutton - State Farm Insurance Agent, Lima, OH"
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Kacy Goble

September 6, 2024

5  out of  5
rating by Kacy Goble
"Super helpful... best rates around and very very easy to work with"
We responded:
"Kacy, thank you for your wonderful review! I'm glad you found our rates competitive and the process easy. We're always here to help with any future needs. - Tyler Sutton - State Farm Insurance Agent, Lima, OH"
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Lori Faccenda

August 28, 2024

5  out of  5
rating by Lori Faccenda
"Lance was recommended by a friend. I now know why! He was professional and very helpful, not to mention very patient answering questions. Oh yes.. and he saved me money with my rates! I will in turn recommend him to everyone starting today. Thank you so much 😊"
We responded:
"Lori, thank you for your wonderful review. I'm glad Lance was able to assist you professionally and help you save on your rates. Your recommendation means a lot to us. If you have any further questions or need assistance, our office is here to help. - Tyler Sutton - State Farm Insurance Agent, Lima, OH"
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Tiffany Bayes

August 8, 2024

5  out of  5
rating by Tiffany Bayes
"Saved me hundreds of dollars by switching to State Farm! Switched both my car insurance policy and house insurance and saved even more by bundling. Highly recommend."
We responded:
"Hey Tiffany, I'm so glad you saved hundreds by switching to State Farm! Bundling your auto and homeowners insurance is a smart move. Thanks for the high recommendation! If you need anything else, we're here to help. - Tyler Sutton - State Farm Insurance Agent, Lima, OH"
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Ashley Everage

July 31, 2024

5  out of  5
rating by Ashley Everage
"Tyler was very helpful. Did a fantastic job of making sure I had exactly what I needed and that I understood all of my coverage and all the available options. If you need insurance I definitely recommend Tyler Sutton as your guy!"
We responded:
"Hey Ashley, thanks a ton for the awesome review! I'm really happy we could help you understand your coverage and find exactly what you needed. If you ever have any more questions or need further assistance, feel free to reach out anytime! - Tyler Sutton - State Farm Insurance Agent, Lima, OH"
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Amy Hooks

July 30, 2024

5  out of  5
rating by Amy Hooks
"Lance was an absolute pleasure to work with! He set me up with a great multi policy. Very kind and knowledgeable. Thanks so much!!"
We responded:
"Hey Amy! Thanks for the review! I'm glad Lance could help you with a multi-policy setup. He's a great part of our team! If you ever need anything else, don't hesitate to reach out. - Tyler Sutton - State Farm Insurance Agent, Lima, OH"
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Laura Leonardo

July 16, 2024

5  out of  5
rating by Laura Leonardo
"excellent service, kind friendly, and helped with all my needs"
We responded:
"Thank you for your kind words, Laura! I'm glad I could assist you with all your insurance needs. We appreciate your positive feedback and are here for you whenever you need us! Tyler Sutton - State Farm Insurance Agent, Lima, OH"
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Emily Niese

July 1, 2024

5  out of  5
rating by Emily Niese
"I spoke with Lance, and he did a wonderful job. Very easy to communicate with, kind, honest, and answered all my questions so patiently!! I was grateful for how quickly he got me going with both auto and home insurance. I would recommend him and know that I can trust doing business with them!"
We responded:
"Emily, thanks for sharing your experience with Lance! We are happy to hear he could get your auto and home insurance set up! Thank you for recommending us and trusting our team! We're here for you anytime you need assistance. - Tyler Sutton, State Farm Insurance Agent, Lima, OH"
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Aidan Kirsch

June 26, 2024

5  out of  5
rating by Aidan Kirsch
"Wonderful people they're always nice and help me with handling my car insurance daily and answer all my questions!"
We responded:
"Aidan, we're thrilled to hear that you find our team wonderful and helpful in handling your car insurance needs daily! We're pleased to know that we've been able to answer all your questions. Your satisfaction is our priority, and we're grateful for your positive feedback! If you have any more questions, feel free to reach out anytime! - Tyler Sutton, State Farm Insurance Agent, Lima, OH"
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Angela Cox

June 24, 2024

5  out of  5
rating by Angela Cox
"Savings was great. Also the employees are great too"
We responded:
"Angela, I'm pleased to hear you found great savings with us! Our team is dedicated to providing exceptional service, and we're grateful for your positive feedback. Thank you for choosing our office for your insurance needs! Tyler Sutton - State Farm Insurance Agent, Lima, OH"
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Raymond Lopinski II

May 31, 2024

5  out of  5
rating by Raymond Lopinski II
"LOVE this office!! Always polite, quick to respond. Competitive premiums. Never hesitate to explain either process, or cost, or need for anything insurance related."
We responded:
"Raymond, we're happy to hear you love our office! It is great to hear you find our team polite, quick, and competitive. We're grateful for your positive feedback and look forward to assisting with all your insurance needs in the future! Thank you for choosing us! - Tyler Sutton - State Farm Insurance Agent, Lima, OH"
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Kristy Dalgetty

May 16, 2024

5  out of  5
rating by Kristy Dalgetty
"Spoke with Lance yesterday. He was knowledgeable and courteous. He was able to give me a quote in no time. I signed with State Farm the very next day! Give Lance a call, you won’t be disappointed!!"
We responded:
"Kristy, I'm pleased to hear that Lance provided you with knowledgeable and courteous service! We're grateful for your positive feedback and look forward to assisting you with all your insurance needs in the future! - Tyler Sutton - State Farm Insurance Agent, Lima, OH"
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Andrew Amstutz

May 13, 2024

5  out of  5
rating by Andrew Amstutz
"Very knowledgeable , great staff, and always willing to help you get the best deal"
We responded:
"Andrew, your feedback is greatly appreciated! I'm pleased to hear that you found our team knowledgeable, helpful, and dedicated to finding you the best deal. We're grateful for your positive review and look forward to assisting you with all your insurance needs in the future! Tyler Sutton - State Farm Insurance Agent, Lima, OH"
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Taylor Burkholder

May 7, 2024

5  out of  5
rating by Taylor Burkholder
"Working with Lance to get a home and auto quote was extremely easy and we couldn’t have asked for a better experience . A+++"
We responded:
"Taylor, we truly appreciate your review! We love hearing about your A+++ experience working with Lance to obtain a home and auto quote. Our team aims to deliver excellent service, and we're grateful for the opportunity to assist you. - Tyler Sutton - State Farm Insurance Agent, Lima, OH"
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Aubreyanna Williams

April 26, 2024

5  out of  5
rating by Aubreyanna Williams
"Lance is a Great person and very respectful and nice, thank you so much for being nice 😀"
We responded:
"Aubreyanna, your recognition of Lance's character means a lot to us! I'm proud to hear you had a positive interaction with him and that he provided respectful and courteous service. Thank you for taking the time to support our team. - Tyler Sutton - State Farm Insurance Agent, Lima, OH"
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Florence Tatro

April 23, 2024

5  out of  5
rating by Florence Tatro
"Very nice agency. We will be doing business here"
We responded:
"Thank you for the five-stars, Florence! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most. - Tyler Sutton - State Farm Insurance Agent"
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John Ritchie

April 22, 2024

5  out of  5
rating by John Ritchie
"Thank you Lance for being patient with me as I was considering our best options. Very Professional!!! Looking forward to being a customer of your team."
We responded:
"John, we're delighted to welcome you to the State Farm family, and we appreciate the opportunity to serve you. Lance and the rest of our team are dedicated to providing top-notch service and ensuring you have the coverage you need. If you ever have any questions or need assistance, please feel free to reach out. We're here to help and look forward to continuing to support you as our valued customer. - Tyler Sutton - State Farm Insurance Agent"
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Michelle Holloway

April 22, 2024

5  out of  5
rating by Michelle Holloway
"Thanks for always getting us the best rate!!"
We responded:
"Michelle, thank you for the five-star rating! Getting you the best rate is always our goal. If you ever have any questions or need assistance, feel free to reach out. We're here to help! - Tyler Sutton - State Farm Insurance Agent"
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Justin Kirk

April 18, 2024

5  out of  5
rating by Justin Kirk
"Thanks Lance for finding us the best deal around and saving us money."
We responded:
"Thank you for the positive review, Justin. We appreciate you!"