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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Logan Stevens

May 20, 2025

5  out of  5
rating by Logan Stevens
"Aaron was amazing to work with. Very kind and passionate about what he does!"
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Kaylene Crow

May 20, 2025

5  out of  5
rating by Kaylene Crow
"Excellent service right over the phone! A cheaper great quote on 5 vehicles and homeowner insurance. Lance was extremely helpful and informative."
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Terrence Wills

May 16, 2025

5  out of  5
rating by Terrence Wills
"Very helpful.friendly curious Enjoyed the experience. Thank you"
We responded:
"Thank you, Terrence! I'm glad you found the experience enjoyable and appreciated the helpful and friendly service. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
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Berry's channel berrythe red fox 2

May 10, 2025

5  out of  5
rating by Berry's channel berrythe red fox 2
"Very helpful and knowledgeable agents. Very kind and easy to work with. Easy to reach and quick responses."
We responded:
"Berry, thank you so much for your wonderful review! I'm glad you found our agents helpful, knowledgeable, and kind. It's great to know that our team was easy to work with and responsive to your needs. We're always here to assist you with any future questions or concerns. - Tyler Sutton - State Farm Insurance Agent, Lima, OH"
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Julia Bauer

May 5, 2025

5  out of  5
rating by Julia Bauer
"We use State Farm for all our insurance needs. Tyler Sutton’s office is always friendly, knowledgeable and helpful. When we decided we needed more insurance it was a quick phone call and our agent answered all our questions and our insurance needs were met."
We responded:
"Thank you, Julia! We’re so glad our team could make things easy and be there when you needed more insurance. We appreciate your continued trust in our State Farm office!"
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Veronica Campos

April 30, 2025

5  out of  5
rating by Veronica Campos
"Amazing customer service, everyone was so nice and Lance was very helpful! I will definitely recommend Insurance stuff is never fun but this team was awesome!! Thank you!"
We responded:
"Thank you, Veronica! I'm so happy to hear about your positive experience with our team. Lance and everyone here strive to make insurance a little more enjoyable, and it's wonderful to know we succeeded. We truly appreciate your recommendation and are here for any future needs or questions you may have!"
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Dion Rudolph

April 28, 2025

5  out of  5
rating by Dion Rudolph
"Lance helped me; he even stayed late to help me with my insurance needs. He was very personable and friendly as well as knowledgeable! He answered all my questions and addressed my concerns! Heather was very nice as well! I would highly recommend this agency!!"
We responded:
"Thank you, Dion, for sharing your experience! I'm happy to hear that Lance was able to assist you with your insurance needs and that he went the extra mile to stay late. It's great to know that both Lance and Heather made a positive impression with their friendliness and expertise. Your recommendation means a lot to us. If you have any more questions or need assistance in the future, feel free to reach out!"
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Lois Wainscott

April 28, 2025

5  out of  5
rating by Lois Wainscott
"Awesome, old fashioned customer service! Everything taken care of when we just dropped in, didn’t need an appointment. We felt like our business was appreciated!"
We responded:
"Thank you, Lois! I'm happy to know you appreciated the service. It's wonderful that you felt valued and that we could assist you without an appointment. If you ever need anything else, feel free to drop by anytime!"
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Juanita Walker

April 23, 2025

5  out of  5
rating by Juanita Walker
"Lance was very polite and professional he was funny and very helpful as well. Looking forward to doing business with State Farm."
We responded:
"Thank you, Juanita! I'm glad to hear that Lance made your experience enjoyable and helpful. We look forward to assisting you with your insurance needs. If you have any questions or need further assistance, feel free to reach out!"
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Toni Holdren

April 22, 2025

5  out of  5
rating by Toni Holdren
"Wonderful people! Very helpful and found me the best deal!"
We responded:
"Thank you, Toni! I'm glad to hear that our team was able to assist you and find the best deal. We appreciate your feedback and are here for any future needs or questions you might have."
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gary joseph

April 16, 2025

5  out of  5
rating by gary joseph
"Everything was easy and it was the best price I could find"
We responded:
"Thank you, Gary, for sharing your experience! I'm glad to know that everything went smoothly and that you found our pricing competitive. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
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Aubrie Harrod

April 12, 2025

5  out of  5
rating by Aubrie Harrod
"Helped make the process and super easy! Great communication! Thank you!!!"
We responded:
"Thank you, Aubrie! I'm glad to know that the process was easy for you and that our communication met your expectations. Your appreciation means a lot to us. If you have any more questions or need assistance in the future, feel free to reach out!"
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Shari Waltz

April 11, 2025

5  out of  5
rating by Shari Waltz
"Tyler Sutton and his staff were a lifeline when we lost everything in our barn fire last summer! We were devastated! But they were with us all the way, with such compassion and personal service. I tell everybody what a great insurance company State Farm is!"
We responded:
"Thank you so much, Shari, for sharing your experience. I'm truly happy that our team could be there for you during such a challenging time. Your kind words about our service mean a lot to us. If you ever need anything else, please don't hesitate to reach out."
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Cat Soules

April 7, 2025

5  out of  5
rating by Cat Soules
"I cannot say enough good about Tyler and his staff at his office. Everyone is amazing and treats you like family. You get personal service no matter what you have going on. They take their time with you and don't rush through any appointment. When I switched over to Tyler's office I was almost in tears with my home owners insurance issue and Tyler and his office reassured me that things would be ok and they would take care of me. They actually did exactly what they said they would do. Tyler walked me through every step of the process and even came out to my home and took care of everything for me there. Everything turned out exactly the way Tyler said it would and he was even able to get a better rate than what we originally thought it was going to be. I have never felt so well taken care of as I was with Tyler and his agency."
We responded:
"Thank you so much, Cat, for sharing your experience! I'm truly happy to hear that you felt like family with our team. I'm glad we were able to assist you with your insurance needs. Thanks for choosing us, and I'm here for any future needs or questions you might have."
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Stephanie Hoel

April 4, 2025

5  out of  5
rating by Stephanie Hoel
"Joy was amazing!! Such a smooth transition and she was super helpful and friendly! Highly recommend."
We responded:
"Thank you, Stephanie! I'm glad to hear that Joy made your transition smooth and enjoyable. Her helpful and friendly nature truly shines through. We appreciate your recommendation and are here for any future insurance needs you may have!"
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Chasity Muter

April 4, 2025

5  out of  5
rating by Chasity Muter
"Our agent Joy was very helpful and saved quite a bit of money 😁"
We responded:
"Thank you, Chasity, for sharing your experience! I'm happy to know that Joy was able to assist you and help save money. If you have any more questions or need further assistance, feel free to reach out to our office. We're here to help!"
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Jeff Spires

April 4, 2025

5  out of  5
rating by Jeff Spires
"I was glad to get the quote from State farm, right to the point easy to understand and in talking to him proves that he's not a scam the way he explained over the phone with detail , if I was State farm, I would want three of him on my team thank you very much"
We responded:
"Thank you, Jeff, for sharing your experience! I'm happy to know that the quote process was clear and straightforward for you. It's great to hear that the detailed explanation over the phone was helpful. If you have any more questions or need further assistance, feel free to reach out anytime."
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Amy Hooks

April 3, 2025

5  out of  5
rating by Amy Hooks
"Lance was an absolute pleasure to work with! He set me up with a great multi policy. Very kind and knowledgeable. I would highly recommend this team! Thanks so much!!"
We responded:
"Hey Amy! Thanks for the review! I'm glad Lance could help you with a multi-policy setup. He's a great part of our team! If you ever need anything else, don't hesitate to reach out. - Tyler Sutton - State Farm Insurance Agent, Lima, OH"
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b settlemire

March 26, 2025

5  out of  5
rating by b settlemire
"Great people to work with great customer service and willing to help in any situation that's needed !!"
We responded:
"Thank you for your review! We're grateful for your acknowledgment of our team's dedication to excellent customer service and willingness to assist in any situation. Your satisfaction is our priority, and we're here to help whenever you need us. - Tyler Sutton - State Farm Insurance Agent, Lima, OH"
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Carolyn Dubenion

March 21, 2025

5  out of  5
rating by Carolyn Dubenion
"Lance was extremely knowledgeable, helpful and friendly. My level of savings is amazing. If you believe your current premiums might be a little too high, give Lance a call. You will not be disappointed."
We responded:
"Thanks, Carolyn, for sharing your experience! I'm glad Lance could help you with his knowledge and friendly service. He is a great part of our team. If you have more questions or need assistance, don't hesitate to reach out!"
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Katie Morgan

March 21, 2025

5  out of  5
rating by Katie Morgan
"Awesome customer service and even better rates on insurance! Extremely satisfied with every interaction I’ve had."
We responded:
"Thanks, Katie, for your feedback! We're thrilled you're satisfied with our customer service and rates. If you have any questions or need assistance, don’t hesitate to reach out. We're here to help!"
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Chxllx Chxllx

March 20, 2025

5  out of  5
rating by Chxllx Chxllx
"I have been a State Farm Customer since i was 16, they have always been pleasent to talk about all my insurance needs. life, renters & auto & health quotes. I have an awesome team at My State Farm."
We responded:
"Thank you, Chxllx, for your long-standing loyalty and for sharing your positive experience! I'm glad to hear that our team has been able to assist you with your insurance needs over the years. We're here to help with any questions or future needs you may have."
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Elizabeth Poe

March 15, 2025

5  out of  5
rating by Elizabeth Poe
"Lance was extremely quick and had my policy ready in 10 minutes."
We responded:
"Thank you, Elizabeth! I'm happy to know that Lance was able to assist you so efficiently and have your policy ready in just 10 minutes. If you have any more questions or need further assistance, feel free to reach out to our office. We're here to help!"
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Samuel Pettigrew

March 6, 2025

5  out of  5
rating by Samuel Pettigrew
"i’ve been a customer at this branch for almost 20 years and I can honestly say I’ve never been disappointed with the courteous service and quick responses."
We responded:
"Thank you, Samuel, for your loyalty and support over the past 20 years! I'm happy to know that our courteous service and quick responses have consistently met your expectations. If you ever have any questions or need assistance, feel free to reach out. We're here to help!"
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Lindsay Schultz

March 5, 2025

5  out of  5
rating by Lindsay Schultz
"Switched back to State Farm for car insurance. Lance made the process quick and seamless! Would highly recommend."
We responded:
"Thank you, Lindsay, for your wonderful feedback! I'm delighted to know that Lance made your switch back to State Farm smooth and efficient. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out anytime."